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01737 210802

Making Outgoing Calls

Outbound call training

Course introduction

Our one-day telesales training courses are just £385.00 + VAT each, with a maximum of 12 delegates per course. Most delegates attend both courses on consecutive days, and we offer a discounted price of just £595.00 + VAT for the two telesales training courses.

If you need to generate more leads, arrange more appointments or convert more leads into customers over the telephone, our cold calling training course is a must. Selling over the telephone is a challenging task. Learning the right sales techniques and strategies is vital if your business is to make the most of the opportunities that telesales provides.

Most decision makers will decide within the first 20 seconds of taking a cold call if they want to continue the conversation. This is known as the “critical window of opportunity” for a telemarketer. Engage your prospect or lead within the first few seconds and you have a chance of closing the deal; fail, and you have almost certainly lost the opportunity. And whilst it is vital to grab the attention of a decision maker from the outset, knowing how to build a relationship with the person on the other end of the phone is just as important.

To reserve your place on our telesales training courses, book online today!

Course overview

We designed our cold calling training course to remove the fear that many people face when making pro-active telephone calls. The course will benefit anyone who has to sell over the phone, or who need to make effective follow-up calls. The course also offers an excellent introduction for companies looking to move away from the traditional methods of selling and adopt a more consultative approach to telephone-based sales.

Our practical and engaging telemarketing training course is suitable for people new to sales, or who have sales experience and want to refresh their telephone sales skills and techniques.

Course objectives

By the end of our cold calling telesales training, course delegates will be able to:

  • Make outgoing sales calls with confidence;
  • Understand the importance of customer service;
  • Understand customer needs;
  • Show questioning and listening skills;
  • Structure their sales calls;
  • Cross-sell and upsell; and
  • Close deals more effectively.

Course outline

Module 1

  • Planning and preparation
  • Getting through to the decision-maker
  • Opening the call

Module 2

  • Seeking out relevant information
  • Discussing benefits
  • Handling objections

Module 3

  • Recognising buying signals
  • Gaining a positive end result
  • Practical exercises

Outbound telesales training benefits

Our outbound telesales training course provides course delegates with the right mindset, skill set and toolkit to help enhance telephone-based sales conversions. The course helps sales staff to build trust with prospects, leads and customers. It also helps them develop a greater understanding of the relationship between customer service and sales.

The cold calling training course includes nine different modules covering key elements such as planning and preparation, handling objections and recognising buying signals. These core telemarketing training modules provide a range of benefits to new and experienced salespeople alike, including:

  • Increased sales;
  • Increased brand awareness;
  • Improved customer support; and
  • Increased staff confidence and morale.

Who is this course suitable for?

Our outbound telesales courses would benefit people of all skills in many roles, including:

  • Telesales staff;
  • Business development managers;
  • Account managers;
  • Client relationship managers; and
  • Commercial managers.

Making Outgoing Calls

One-day course fee: £385 + VAT
Booking line: 01737 210802

Related courses

Handling Incoming Calls

Our inbound call management course will provide delegates with the tools they need to handle incoming calls more effectively than ever before. Designed for internal sales and support staff, this practical and engaging training course teaches attendees the soft skills required to take control of the conversation and capitalise on sales opportunities, while preserving brand integrity. This results in increased customer confidence and more opportunities to convert leads into customers. The course focuses on the more reactive inbound call elements, whilst our outbound telesales skills course is more focused on cold calling and the more reactive outbound call elements to leads, prospects and customers. Most people attend both courses over the two days to maximise the telesales training experience.

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We run our telesales training courses at a number of locations across the UK, including London HeathrowBirmingham and Manchester. The course can also be held on-site at your offices or a venue close to you. The vast majority of delegates attend both the inbound and outbound telesales training courses.

We restrict our telesales courses to 12 delegates per venue. This allows for maximum individual attention and gives course delegates a better chance of achieving their objectives. The fee includes refreshments throughout the course and a buffet lunch each full day. All delegates will receive comprehensive course manuals for future reference and guidance. In addition, we will issue attendees with a certificate following successful completion of the course.

Get in touch

Get in touch with our team to find out how our professional sales training courses can help you grow your business.