Mon-Fri 09:00-17:00
01737 210802

Handling Incoming Calls

Inbound call training

Course introduction

Our one-day telesales training courses are just £385.00 + VAT each, with a maximum of 12 delegates per course. Most delegates attend both courses on consecutive days, and we offer a discounted price of just £595.00 + VAT for the two telesales training courses.

Our inbound call management training course is a practical and participative program designed to create a professional telephone sales skill persona and control the conversation to gain a positive end sales result.

By adopting professional telephone sales skills, companies can not only increase customers confidence more importantly – increase business. Confidence and opinion is certainly vital when potential customers call you for the first time – this is perhaps one of the largest areas of sales skills training, yet the most under utilised.

To reserve your place on our telesales training courses, book online today!

Course overview

Course overview coming soon.

Course outline

Module 1

  • Projecting the correct telephone image
  • Effective questioning and listening telephone skills

Module 2

  • Presenting your products/services through your customers eyes and ears
  • Overcoming objections and directing the conversation

Module 3

  • Handling complaints and difficult situations in a professional manner
  • Effective telesales closing techniques
  • Practical telephone sales skills exercises

Who is this course suitable for?

Any sales or office personnel who deal with customers on the telephone and are in a position to influence sales.

Handling Incoming Calls

One-day course fee: £385 + VAT
Booking line: 01737 210802

Related courses

Making Outgoing Calls

Our outbound call management course will provide you and your team with the skills you need to sell confidently and effectively over the telephone.

Essential Sales Skills

Our Essential Sales Skills course is a practical two-day course designed to help salespeople improve their performance through a consultative sales approach. This practical and engaging sales training course will help you learn the skills and behaviours that are crucial to sales success. The course covers everything you need to develop a successful sales strategy, including cold calling, sales prospecting and reading body language.

Business Development

Our Business Development training courses are for more experienced sales professionals and business development specialists. We run these advanced sales training courses at venues across the UK. We can also hold them at your offices, if required. We can even tailor the course content to meet your specific needs.

Sales Negotiation

We designed our Sales Negotiation Skills course primarily for experienced salespeople. It provides the framework and techniques required to enable structured sales negotiations. The programme focuses on teaching course delegates the core principles of negotiation strategy and tactics to help them close more deals.


We run our telesales training courses at a number of locations across the UK, including London HeathrowBirmingham and Manchester. The course can also be held on-site at your offices or a venue close to you. The vast majority of delegates attend both the inbound and outbound telesales training courses.

We restrict our telesales courses to 12 delegates per venue. This allows for maximum individual attention and gives course delegates a better chance of achieving their objectives. The fee includes refreshments throughout the course and a buffet lunch each full day. All delegates will receive comprehensive course manuals for future reference and guidance. In addition, we will issue attendees with a certificate following successful completion of the course.

Get in touch

Get in touch with our team to find out how our professional sales training courses can help you grow your business.