Telesales Training Courses
Our one-day telesales training courses are just £345.00 + VAT each, with a maximum of 12 delegates per course. Most delegates attend both courses on consecutive days, and we offer a discounted price of just £595.00 + VAT for the two telesales training courses.
Looking to generate more leads or close more deals over the telephone? Want to provide superior customer support for your existing clients? Our telesales training courses will help you improve your sales skills and build long-term customer relationships. Our telesales courses cover all of the essential sales skills of the modern salesperson, such as confidence, curiosity and emotional intelligence. You and your sales team will learn the techniques and strategies to communicate with customers over the phone more effectively.
Selling over the telephone is far more difficult than selling face-to-face. Whether you are cold calling prospects or upselling to a client, it takes a special set of skills to close deals over the phone. And if it is not an existing customer, you only have approximately three seconds to establish rapport and make a good first impression. All you have is your voice – you cannot rely on body language – so knowing how to quickly take control of a conversation is vital.
On our telesales training courses, you will learn the most effective techniques and strategies for lead generation and telephone-based sales. Our Inbound Call Management course will help you identify customer needs through effective questioning and listening. Our Outbound Calls course will give you the skills to build trust and credibility with prospects, leads and customers. And whichever course you attend, you will learn proven telesales techniques that will make a real difference to your business.
Our Telesales Training Courses
Our Inbound Call Management course is a practical and engaging telesales training course designed to help you create a professional telephone image and take control of client conversations. This telephone sales training course will help you learn the soft skills required to manage the call and caller, whilst at the same time preserving brand integrity.
Having staff with exceptional inbound sales skills is good for business in more ways than one. Customer on-boarding, technical support and accounts queries can all be dealt with more effectively. Internal communication with team members and stakeholders can also be improved, helping your business run more efficiently as a result. And employees with good call management skills tend to have a higher level of self-confidence, which can help when dealing with difficult customers.
Inbound Call Management Course Outline
- Projecting the correct telephone image
- Effective questioning and listening telephone skills
- Presenting your products/services through your customers eyes and ears
- Overcoming objections and directing the conversation
- Handling complaints and difficult situations in a professional manner
- Effective telesales closing techniques
- Practical telephone sales skills exercises
Who is the Inbound Call Management Course Suitable For?
The course is suitable for any sales or office personnel who deal with customers on the telephone and are in a position to influence sales.
Our Outbound Telephone Sales Skills Course will help you unlock the potential of your sales team through a consultative approach to telesales. Designed to alleviate the fear that many people experience when making sales calls, the course aims to build confidence and self-belief in course delegates. From planning and preparation to recognising buying signals, our outbound sales skills course will teach you everything you need to know to increase the conversion rate of your sales calls.
Learn practical telesales techniques that you can implement immediately to generate more leads and increase sales. Discover how to close more deals without resorting to old-fashioned, high-pressure “closing” techniques. And learn how to monitor and analyse your own sales performance, resulting in continuous self-improvement. The course is perfect for people who are either new to a sales position or who need to refresh and update their telephone sales skills and techniques.
Outbound Telephone Sales Skills Course Outline
- Planning and preparation
- Getting through to the decision-maker
- Opening the call
- Seeking out relevant information
- Discussing benefits
- Handling objections
- Recognising buying signals
- Gaining a positive end result
- Practical exercises
Who is the Outbound Telesales Course For?
Our telesales training courses are perfect for anyone who needs to increase the conversion rate of their sales calls.
Our Essential Sales Skills course is a practical two-day course designed to help salespeople improve their performance through a consultative sales approach. This practical and engaging sales training course will help you learn the skills and behaviours that are crucial to sales success. The course covers everything you need to develop a successful sales strategy, including cold calling, sales prospecting and reading body language.
Our Business Development training courses are for more experienced sales professionals and business development specialists. We run these advanced sales training courses at venues across the UK. We can also hold them at your offices, if required. We can even tailor the course content to meet your specific needs.
We designed our Sales Negotiation Skills course primarily for experienced salespeople. It provides the framework and techniques required to enable structured sales negotiations. The programme focuses on teaching course delegates the core principles of negotiation strategy and tactics to help them close more deals.
This course is designed to enhance the skills of experienced sales executives with a range of communication techniques, including practical Behavioural Profiling of people. Based on Social Style from TRACOM, the most widely-used personality profiling tool in the world, our Advanced Communication Skills course will change the way your sales team interacts with stakeholders and customers.
We run our telesales training courses at a number of locations across the UK, including London Heathrow, Birmingham and Manchester. The course can also be held on-site at your offices or a venue close to you. The vast majority of delegates attend both the inbound and outbound telesales training courses.
We restrict our telesales courses to 12 delegates per venue. This allows for maximum individual attention and gives course delegates a better chance of achieving their objectives. The fee includes refreshments throughout the course and a buffet lunch each full day. All delegates will receive comprehensive course manuals for future reference and guidance. In addition, we will issue attendees with a certificate following successful completion of the course.
REDUCED RATES FOR THREE OR MORE DELEGATES – CALL 01737 210802 FOR MORE INFORMATION
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