TeleSales Training Courses
1 Day – Telephone Sales Skills Courses Fee £ 345.00 + VAT – 12 Delegates Maximum
Attend Both Telephone Courses Which Are On Consecutive Days For £595.00 + VAT
We deliver a wide range of Telesales training Courses, for both Tele sales and Field sales professionals, as open sales training programmes or in house in your organisation. The Telephone Skills 1 course focusses on the more Reactive inbound call elements, with Telephone Skills 2, focussing on the more reactive outbound call elements to new, lapsed or existing customers.
Telephone Sales Skills 1 – The Incoming Call (Re-active)
A practical and participative programme designed to create a professional telephone sales skill persona and control the conversation to gain a positive end sales result. By adopting professional telephone sales skills, companies can not only increase customers confidence, but more importantly – increase business.
Confidence and first impressions are certainly vital when potential customers call you for the first time – This is perhaps one of the largest areas of sales skills training, yet the most under utilised. The course Telephone Skills 1 course is practical, participative and emphasis is placed on maximum discussions with minimum lectures.
Telephone Sales Skills 1 – Sales Training Course Content
* Projecting the correct Self & Company Image
* Effective Questioning & Listening Telephone Skills
* Presenting your products / service through your customers eyes/ears
* Overcoming objections and Directing the conversation
* Handling Complaints and Difficult Telesales Situations Professionally
* Effective Telesale Closing Techniques
* Practical Telephone sales skills Exercises
Who Will Benefit?
Any Sales or Office Personnel who deal with customers on the telephone and are in a position to influence sales.
Telephone Sales Skills 2 – The Outgoing Call (Pro-active)
This programme is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls. It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making or proactively looking to make business appointments.
The course is applicable to people who are either new to a position, or for existing people wishing to refresh and update their telephone skills and techniques. These would include tele-sales and field sales people who use the telephone in their day to day roles.The course is practical, participative and emphasis is placed on maximum discussions with minimum lectures.
Telephone Sales Skills 2 – Sales Training Course Content
* Planning & Preparation
* Getting through to the Decision Maker
* Opening the Call
* Seeking out Relevant Information
* Discussing Benefits
* Handling Objections
* Recognising Buying Signals
* Gaining a Positive End Result
* Practical Exercises
Who Will Benefit?
Anyone who needs to make or increase business over the telephone to existing or potential customers.
Courses are restricted to twelve delegates per venue. This allows maximum individual attention and the opportunity for delegates to attain individual objectives. The fee includes refreshments throughout the course and a buffet lunch each full day.
All delegates will receive comprehensive course manuals for future reference and guidance.
REDUCED RATES FOR 3 OR MORE DELEGATES – CALL FOR DETAILS (01737 210802)