Advanced Telephone Sales Training Course
Advanced Communication using SOCIAL STYLE And the latest Influencing and sales techniques
In a widely changing and competitive marketplace, any sales techniques that can create an effective competitive advantage can be the key difference between winning and losing business. This course is designed to enhance the skills of experienced Telephone based sales executives with a range of questioning and influencing techniques including practical Behavioural Profiling of customers over the phone.
Social Style from the TRACOM Group is the most widely used profiling tool of its kind in the world and creates a new way of looking at customers by focusing on the client’s observable behaviour in order to develop an effective influencing strategy. Used by a wide range of large organisations and professional consultancies it will change the way that your sales team interact with their new or potential customers.
This course will give practical guidance to enhance client relationships. No tricks or fads, just the latest sales techniques taught to large organisations around the world, that even your most experienced sales professionals, will be able to immediately apply in their own marketplace.
This is a practical and advanced sales skills training course allowing delegates the opportunity to tailor the techniques discussed to their own situations with a range of practical and engaging activities
Advanced Selling Skills – Sales Training Course Content
* Assertiveness & Responsiveness Dimensions
* The four Styles and Key Characteristics
* Analysing your own Profile Results
* Tension and Productivity
* Style and Email clues
* Toxic Relationships and how to avoid them
* Know Your Customer and Rules for looking out for Style
* Developing Versatility in everyday interactions to focus on meeting client needs
* Improving Key Sales Relationships
* The key ways to effectively influence customers
* Creating an effective Sales Story to influence customers
Who Will Benefit?
Experienced Sales Professionals who are responsible for developing and maintaining relationships with new and existing customers, who want to enhance their skills with the latest in Sales, Influencing and Behavioural Profiling techniques.
Courses are restricted to twelve delegates per venue. This allows maximum individual attention and the opportunity for delegates to attain individual objectives. The fee includes refreshments throughout the course and a buffet lunch each full day.
All delegates will receive comprehensive course manuals for future reference and guidance.
REDUCED RATES FOR 3 OR MORE DELEGATES – CALL FOR DETAILS (01737 210802)