Telephone Sales Skills 2 – The Outgoing Call (Pro-active)
This programme is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls.
It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making.
The course is applicable to people who are either new to a position, or for existing people wishing to refresh and update their telephone skills and techniques. These would include tele-sales and field sales people who use the telephone in their day to day roles.
The course is practical, participative and emphasis is placed on maximum discussions with minimum lectures.
Telephone Sales Skills 2 – Sales Training Course Content
* Planning & Preparation
* Getting through to the Decision Maker
* Opening the Call
* Seeking out Relevant Information
* Discussing Benefits
* Handling Objections
* Recognising Buying Signals
* Gaining a Positive End Result
* Practical Exercises
Who Will Benefit?
Anyone who needs to make or increase business over the telephone to existing or potential customers.
Courses are restricted to twelve delegates per venue. This allows maximum individual attention and the opportunity for delegates to attain individual objectives. The fee includes refreshments throughout the course and a buffet lunch each full day.
All delegates will receive comprehensive course manuals for future reference and guidance.
REDUCED RATES FOR 3 OR MORE DELEGATES – CALL FOR DETAILS (01737 210802)